Q/A

  1. Q: Where are your products manufactured? A: Our products are manufactured in China with a strong emphasis on quality and durability. We work closely with our production partners to ensure high standards and safe materials for your furry companions.

  2. Q: How long does it take to receive my order? A: The delivery time typically ranges from 10 to 20 days from the shipping date. Please note that delays can occur due to circumstances beyond our control, such as customs or weather conditions. We do our best to ship your order promptly and provide you with a tracking number so you can monitor its progress.

  3. Q: What should I do if I'm not satisfied with my item? A: We want you to be completely satisfied with your purchase from Cats & Dogs. If, for any reason, you are not satisfied with your item, please contact us through our contact page on the website or by email. We will be happy to assist you and find a solution, including a refund if necessary. Your satisfaction is our top priority.

  4. Q: How can I contact you in case of an issue or additional questions? You can contact us using our contact page on the website or by sending us an email at info@catsdogs.shop. Our customer service team will be delighted to assist you, answer your questions, and resolve any issues you may encounter. We strive to provide top-notch customer service and are here to help you at any time.

    If you have any other questions or concerns, please feel free to reach out to us. We are here to ensure you have a pleasant shopping experience and address all your product-related needs.